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Certified TQM Manager

Accredited By:
ASCB (Europe) LTD. – UK

Course Delivery:
Through On-line learning (E-learning)

Estimated Time of Completion:
12 Months

Eligibility for TQM Certifications courses :

  • Graduate in Arts / Commerce / Business Administration / Science / Engineering with 50 % and above pass marks.
  • Good understanding of English language.


Asia’s only ASCB (E) LTD. – UK accredited. Total quality management course, offered on-line

At the time of the second world war the quality of Japanese products was known to be sub-standard. After the war, Japan decided to change the image of the quality of their products. They invited quality management experts like Dr. W. E. Deming and Dr. J. M. Juran from USA to assist them in this effort.

Till such time “quality” was regarded as a “technical function” in all parts of the world. Dr. Deming & Dr. Juran taught the Japanese industrialists that unless they see “quality” as a “management function” they cannot improve the consistency in the quality of their products and services.

We all know of Japan’s success in world markets after 1970. Largely, their success was due to the wide-spread implementation of the quality management concepts of Dr. Deming & Dr. Juran. So much so that Japanese products became a threat for American organizations on their own soil.

Many of the concepts used by Motorola in Six Sigma Management can be traced back to TQM. Many of the tools used in Six Sigma even today are the ones developed by Dr. Deming and Dr. Juran.

A study of the successful Japanese companies reinforced the following observations

  • Quality improvement roles cannot be delegated. They must be carried out by the senior managers personally,
  • Producing “better quality” costs much less than producing “bad quality”, contrary to popular belief,
  • Strategic Quality Planning is a must for any organization that wishes to achieve a reputation for “world class” quality. This requires that quality-improvement goals must be made a part of the organization’s annual business plans,
  • The route to business excellence lies in focusing on customer-satisfaction, improving business-processes, developing the capabilities of employees & suppliers and active participation of all employees as also the senior management.

Growing world-wide demand for Total Quality Management (TQM) professionals:

Traditional business management courses often miss out on these aspects which are a critical requirement, today, in both manufacturing and service businesses.

Asian Institute of Quality Management, based in India & Saudi Arabia, is fulfilling this felt-need of organizations by helping professionals to specialize in understanding and implementing the principles and methodologies of TQM and Six Sigma. Along with India, AIQM offers Total Quality Management certifications courses in Saudi Arabia.

Dr. Juran has predicted that 20th century was the century of “productivity” but 21st century will be the century of “quality”.

The total quality management certifications courses will help individuals to benefit from the growing world-wide demand for quality professionals. It has been designed from a special standpoint to ensure that the students, who achieve this certification, are most useful to business organizations for establishing quality assurance systems and improving their business processes.

Certification course contents (Syllabus) :

CTM 101: Total Quality Management: Principles and Concepts

1. Introduction

2. Elements of Total Quality Management

  • Strategic Planning and Leadership
  • A Customer Focus
  • Fact-Based Management
  • Continuous Improvement
  • Teamwork and Participation

3. Malcolm Baldrige National Quality Award Criteria

4. Benefits of Total Quality Management

5. The Deming Management Philosophy

  • Profound Knowledge
  • The Impact of Profound Knowledge
  • Deming's 14 Points for Management

6. The Juran Philosophy

  • The Juran Quality Trilogy

7. The Crosby Philosophy

8. The Taguchi Loss Function.


CTM 102: Statistical Tools & Techniques for TQM

1. Tools for Data Collection and Analysis

  • Flowcharts
  • Check Sheets
  • Histograms
  • Pareto Diagrams
  • Cause-and-Effect Diagrams
  • Scatter Diagrams
  • Control Charts

2. Measurement System Analysis

3. Statistical Process Control (SPC).


CTM 103: Customer Focus, Participation and Teamwork

1. Identifying Customer Needs

2. Quality Function Deployment

  • The Quality Function Deployment Process
  • Building the House of Quality
  • Implementing Quality Function Deployment

3. Customer Satisfaction Measurement Techniques

4. Employee Involvement Practices

  • Sharing Information
  • Increasing Knowledge
  • Rewarding Performance
  • Redistributing Power

5. Individual Participation

  • Suggestion Systems
  • Empowerment

6. Leadership Styles & Theories

7. Partnerships

  • Cross-Functional Teams
  • Supplier/Customer Partnerships
  • Supply Chain Relationship Management

8. Problem-Solving Teams - Quality Circles.


CTM 104: ISO 9001:2008 QMS Standard & Auditing Techniques as per ISO 19011:2002

  • International Organization for Standardization
  • Quality Management Principles
  • Clause-wise requirements of the ISO 9001:2008 QMS Standard
  • Audit Concepts, Responsibilities of Auditor & Auditee
  • Planning for an Audit
  • Developing a Checklist
  • Conducting an Audit
  • NCR Writing – Exercises.

CTM 105: Implementing Methods for Continual Improvement: Kaizen, 3Ms, 5-S

1. Kaizen

  • Kaizen and Innovation

2. 5 – S Techniques of Housekeeping

3. Improving Management Practices

  • Benchmarking

4. Improving Production / Operational Processes: Poka Yoke

5. 8-Discipline Methodology for Problem Solving

  • Problem Definition
  • Problem Boundaries
  • Emergency Response Action
  • Interim Containment Action
  • Finding the Root Cause & Escape Point
  • Assessing the alternative Solutions
  • Implementing the Chosen Solution (Permanent Corrective Action)
  • Control Plan for Sustenance
  • Systemic Action

6. Toyota Production System: 14 Principles

7. 3Ms: Muda, Mura, Muri

8. Lean Management: Identifying & Eliminating the 7 Wastes in an organization.


CTM 106: Total Productive Maintenance – Route to World Class Performance

  • Putting TPM into perspective from Total Productive Maintenance to Total Productive Operations
  • Understanding the basic concepts of TPM - The Key Strategies
  • Overall Equipment Effectiveness (OEE)
  • Understanding the Big Losses and how to address their root causes
  • Applying the TPM Improvement Plan
  • Managing the TPM Journey
  • TPM for equipment designers and suppliers.


Examination Details:

• An examination has to be passed for each of the six subjects.

• Minimum pass marks are 50 out of 100 for every subject.

• Students who pass the examination with 50% aggregate will be awarded an ASCB (E) Ltd. – UK Accredited Certificate by AIQM, a photo-id card from ASCB(E) – UK and a website listing on the ASCB(E) -UK website www.irqao.com

Aiqm’s academic council members:

Sr. Name Specialization

1

Mr. G. K. K. Singh – Director
B.Tech, Silver Medalist
(I.I.T. Bombay),
MBA (I.I.M. Calcutta),
IRCA-UK Lead Auditor,
(ISO 9001:2000)
Six Sigma Master Black Belt
(29 years experience)


ISO 9001:2000 QMS
ISO 14001:2004 EMS
OHSAS 18001:1999
Six Sigma Training & Consultancy
Consultancy in Process Excellence

2

Mrs. Kawaljit Singh Kathuria
P.G. Diploma in Systems Management
(N.I.I.T.),
IRCA-UK Lead Auditor,
(ISO 9001:2000)
Six Sigma Black Belt
(22 years experience)


ISO 9001:2000 QMS
ISO 27001:2005 ISMS
Auditing Techniques (ISO 19011:2002)
SEI – CMMI
Six Sigma Training & Consultancy

3

Mr. Balaji Reddie
(Deming Forum Representative)
B.E.(Mech),
(I.I.T. Bombay),
P.G. Diploma in Quality Management,
IRCA -UK Lead Auditor
(19 years experience)


TQM Training & Consultancy
Deming, Juran, Crosby Philosophy
Quality Measurement Systems
ISO / TS 16949:2002
Japanese Management Techniques

4

Mrs. Suryajyoti Dhiram
MSc (Food Technology),
IRCA-UK Lead Auditor
(ISO 9001:2000),,
HACCP Lead Auditor
(19 years experience)


ISO 9001:2000 QMS
HACCP
EUREPGAP
Safe Food Practices

5

Mr. Shreenivas Bhagwat
BSc (Physics),
Graduate Dip. In Materials
Management,
Dip. In System Design & Applications,
IRCA – UK ISO 9001:2000
Lead Auditor
(23 years experience)


ISO 9001:2000 QMS
ISO 14001:2004 EMS
Business Excellence Practices
TQM Training & Consultancy