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PG Program Quality in Systems | Syllabus

Term – I (Subjects)

QM 101: Quality in Manufacturing and Service

Brief History

  • Modern Developments in Quality
  • A Race Without a Finish Line

Definitions of Quality

  • Fitness for Use
  • Conformance to Specifications

Quality in Manufacturing and Service Systems

  • Quality in Manufacturing Systems
  • Quality in Services

Economic Issues

  • Quality and Price
  • Quality and Market Share
  • Quality and Cost
  • The Taguchi Loss Function

Quality, Strategic Planning, and Competitive Advantage

  • Competitive Advantage
  • Multiple Dimensions of Quality

Perspectives on Leadership for Quality

  • Leadership Perspective
  • The Baldridge View of Leadership

QM 102: Principles of Total Quality Management

1. Introduction

2. Elements of Total Quality Management

  • Strategic Planning and Leadership
  • A Customer Focus
  • Fact-Based Management
  • Continuous Improvement
  • Teamwork and Participation

3. Malcolm Baldrige National Quality Award Award Criteria

4. Benefits of Total Quality Management

5. The Deming Management Philosophy

  • Profound Knowledge
  • The Impact of Profound Knowledge
  • Deming's 14 Points for Management

6. The Juran Philosophy

  • The Juran Quality Trilogy

7. The Crosby Philosophy

QM 103: Customer Focus

1. The Customer-Driven Quality Cycle

  • Identifying Customer Needs
  • Achieving Customer Requirements in Production
  • Implications of the Customer-Driven Quality Cycle

2. Quality Function Deployment

  • The Quality Function Deployment Process
  • Building the House of Quality
  • Implementing Quality Function Deployment

3. Designing Quality into Services

  • Service Needs Identification
  • Service System Design

4. Customer Satisfaction Measurement Techniques

5. Customer Relationship Management Techniques

QM 104: Quality Measurement

1. Financial Aspects of Quality Measurement

  • Quality Cost Analysis
  • Quality Cost Measurement and Reporting
  • Measuring Quality Costs
  • Quality Cost Reporting
  • Competitive Issues

2. Activity-Based Costing

3. Measuring Operations Performance

4. Types of Data

5. Tools for Data Collection and Analysis

  • Flowcharts
  • Check Sheets
  • Histograms
  • Pareto Diagrams
  • Cause-and-Effect Diagrams
  • Scatter Diagrams
  • Control Charts

6. Measurement System Analysis

QM 105: Participation and Teamwork

1. Psychological Basis for Employee Involvement

2. Theories of Motivation

3. Leadership Styles & Theories

4. Employee Involvement Practices

  • Sharing Information
  • Increasing Knowledge
  • Rewarding Performance
  • Redistributing Power

5. Individual Participation

  • Suggestion Systems
  • Empowerment

6. Partnerships

  • Cross-Functional Teams
  • Supplier/Customer Partnerships
  • Supply Chain Relationship Management

7. Problem-Solving Teams

  • Quality Circles
  • Self-Managed Teams

8. Resistance to Change

9. Unionism & Role of Unions

QM 106: The ISO 9001:2000 Quality Management System Standard

1. International Organization for Standardization

2. Quality Management Principles

3. Clause wise requirements of the Standard

4. ISO 9004:2000 Guidelines for Improvement

Term – II (Subjects)

QM 201: Methods for Continual Improvement

1. Kaizen

  • Kaizen and Innovation

2. 5 – S Techniques of Housekeeping

3. Improving Human Resources

  • Recruitment and Training
  • Performance ApprAsial
  • Compensation

4. Improving Management Practices

  • Benchmarking

5. Improving Products and Services

  • Value Engineering/Value Analysis
  • Design Reviews

6. Improving Production / Operational Processes

  • Just-in-Time
  • Po ka-yoke

7. Improving the Quality System

8. Problem Solving for Continual Improvement

  • Fact-Finding
  • Problem-Fording
  • Idea-Finding
  • Solution-Finding
  • Implementation

9. Programs for Quality Improvement

  • The Deming Cycle
  • Juran's Improvement Program
  • The Crosby Program

10. Toyota Production System

QM 202

The ISO 14001:2004 Environmental Management System Standard

1. Environmental Management Concepts

2. Legal issues in Environmental Management

3. Clause wise requirements of the Standard

OHSAS 18001:1999 Occupational Health & Safety Assessment Series

OH & S Fundamentals & Concepts

1. Clause wise requirements in OHSAS

QM 203: Advanced Quality Management Concepts

1. Seven (New) QC Tools

2. Statistical Process Control (SPC)

3. SPC Software Tools

4. Six Sigma Concepts& Principles

The students are also required to appear for a ninety minutes examination of Six Sigma Green Belt Level.

QM 204

ISO 27001:2005 Information Security Management System

1. ISMS Fundamentals & Concepts

2. Clause wise requirements of the Standard

SEI – CMMI Certification for Software Industry

1. CMMI Fundamentals & Concepts

2. Clause wise Requirements

QM 205: Auditing Techniques as per ISO 19011:2002

1. ISO 9001:2000 Lead Auditor Certification Course with UK Accreditation

2. Internal Auditing for ISO 14001:2004 EMS – Concepts & Cases

3. Internal Auditing for OHSAS 18001:1999 – Concepts & Cases

4. Internal Auditing for ISO 27001:2005 Information Security Management System – Concepts & Cases

QM 206: Other Quality Certifications

1. ISO / TS16949:2002 for Automobile Industry

2. CE Marking for Product Safety

3. HACCP Food Safety Certification for food-processors (EN-45012)

4. EUREPGAP Food Safety Certification for food growers (EN-45011)